IT Technical Support Professional Certificate

The IT Technical Support Certification Program is designed to equip participants with the essential skills and knowledge required to excel in the field of information technology. This comprehensive program covers a wide range of topics, including hardware and software troubleshooting, network management, cybersecurity, and customer support.

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Learning Outcomes

• Demonstrate knowledge of computer hardware and software fundamentals.
• Configure and troubleshoot network devices and protocols.
• Use diagnostic tools and software to identify and resolve technical issues.
• Apply best practices for customer support and problem resolution.

Career Outlook

The U.S. Bureau of Labor Statistics projects a 6% growth in employment for computer support specialists from 2023 to 2033, which is faster than the average for all occupations. This growth is attributed to the increasing reliance on technology across various industries.

While some areas within IT support may experience automation, the demand for skilled professionals in technical support remains strong, especially in sectors like healthcare, finance, and education. 

Common positions include:

• Technical Support Specialist
• Desktop Support Technician
• IT Support Specialist
• Help Desk Technician
• Service Desk Analyst
• IT Technician
• System Administrator
• Network Administrator
• Cybersecurity Specialist

Students who complete the Technical Support Professional certificate gain the foundational knowledge and skills needed for entry-level IT support roles. Many of the credits earned can be applied toward the Associate of Applied Science (AAS) in Networking at EC3, as well as transfer to bachelor’s degree programs in computer science at participating PA TRAC colleges, providing a clear pathway to further education and expanded career opportunities.

Program Courses